How fast will I get my order?
We pack and ship most orders within 1-2 business days, and they land on your doorstep in about 3-6 business days via USPS/UPS. You'll get a tracking number by email the second it ships. Made and shipped right here in the USA - no overseas warehouse, no month-long wait.
What actually makes Optimal Jerky different?
Flip over almost any "healthy" jerky and you'll find sugar, nitrates, soy, and a chemistry set you can't pronounce. We don't play that game. Every bag is 100% grass-fed and grass-finished beef - 42g of protein and 0g of sugar per bag, with no nitrates, no soy, no MSG, and nothing you can't read on the back. Just real beef, real spices, and clean fuel built for people who actually train.
Is it keto, paleo, and carnivore-friendly?
All three. Zero sugar, no fillers, no junk carbs - just protein and clean fats. It fits keto, paleo, carnivore, and gluten-free lifestyles without wrecking a single macro. Toss it in your gym bag and go.
How long does it stay fresh, and how should I store it?
Keep it sealed in a cool, dry spot and it stays good for months - just check the best-by date printed on the bag. Once you open it, reseal it tight and it'll hold its bite for a week or two (let's be honest, it never lasts that long). No fridge required - glovebox, backpack, gym bag, wherever the day takes you.
Do you offer subscriptions or free shipping?
Both. Subscribe & Save keeps your jerky coming on autopilot at a lower price - skip, pause, or cancel anytime, no games. And we offer free shipping on any order over $20. Most people grab the 3-Pack or 6-Pack: less per bag, and you're never caught empty-handed.
Can I change my shipping address after I've ordered?
Our team packs fast - usually within a day - so we can't always catch an order before it ships. If you spot a mistake, email us ASAP at optimaljerky@gmail.com with your name and order number and we'll do everything we can to fix it before it goes out. No promises once it's on the truck, but we'll try hard.
Will my order come in one package?
Usually, yes. On larger orders you might receive a couple of packages that arrive a day or two apart - if some of your jerky shows up first, the rest is right behind it.
How do I track my order?
Every order ships with tracking. Use the Track My Order link in the menu, or the tracking number in your shipping email, to see exactly where your jerky is. Stuck? Email us and we'll chase it down for you.
My tracking isn't updating, or it says delivered but I don't have it - what now?
Give it 24-48 hours first - tracking sometimes lags a step behind the actual package. If it says delivered but hasn't shown up, check with anyone else at your address and your local post office; USPS can also help locate it at (800) 275-8777. Still lost? Email us at optimaljerky@gmail.com with your order number and we'll make it right.
What if an item is out of stock or backordered?
If something you ordered is temporarily out of stock, we'll email everyone who ordered it to ask if you're okay with it shipping as soon as our next batch comes in. If that timing doesn't work for you, just reply and let us know - we're easy to work with.
What's your return and refund policy?
Because our jerky is fresh food, all sales are final - but we've still got your back. If your order shows up damaged or defective, contact us within 7 days of delivery with your order number and a photo of the affected item, and we'll make it right with a replacement or refund. You'll find the full details in our Return & Refund Policy.
How do I reach you, and how fast will you respond?
We're two brothers, not a call center. Email us anytime at optimaljerky@gmail.com - we answer messages in the order they come in, and usually reply within 24 hours.
